1. Our Contact Details

Company Name: London Man and Van Removals
Address: 14, Mercury Court, 4 Eversholt St, London NW1 1BR
Phone: 07983513345
Email: info@londonmanandvanremovals.co.uk

2. What Personal Information We Collect

We may collect and process the following information:

     

      • Name(s)

      • Collection and delivery addresses

      • Phone number

      • Email address

      • Website usage data (analytics)

      • Personal identifiers and contact details

    3. How We Collect Your Information

    We collect personal information in the following ways:

    Directly from you:

       

        • When you request a quote

        • When you book our services

        • When you contact us via phone, email, or website

      Indirectly:

         

          • From third-party lead providers to help us generate bookings

        4. How We Use Your Information

        We use your information to:

           

            • Provide quotes and manage bookings

            • Deliver the services you have requested

            • Process payments

            • Communicate with you regarding your booking

            • Improve our services and customer experience

          We may also share your data with:

             

              • Employees and contractors carrying out your move

              • Payment providers to process transactions

              • Insurance companies and professional advisers

              • IT providers, website developers, and phone system providers

              • Review platforms (e.g., Trustpilot) to monitor service quality

            5. Legal Basis for Processing

            Under the UK General Data Protection Regulation (UK GDPR), we rely on:

               

                • Your consent

                • Contractual necessity (to provide the services you requested)

                • Legitimate interests (to improve our services and operations)

              You can withdraw your consent at any time by contacting us.

              6. Call Recording

              We may record incoming and outgoing calls for:

                 

                  • Staff training

                  • Quality monitoring

                  • Resolving disputes or complaints

                  • Improving our booking process

                  • Preventing fraud

                You will be notified before the call is recorded.

                   

                    • Call recordings are stored securely for up to 6 months

                    • If you prefer not to be recorded, please contact us via email

                  7. How We Store Your Information

                     

                      • Your data is stored securely using appropriate technical measures

                      • We keep your data while you are an active customer

                      • After our services are completed, we retain your data for up to 7 years for legal and tax purposes

                      • After this period, your data is securely deleted

                    8. Your Data Protection Rights

                    Under UK data protection law, you have the right to:

                       

                        • Access your personal data

                        • Correct inaccurate data

                        • Request deletion of your data

                        • Restrict processing of your data

                        • Object to processing

                        • Request transfer of your data (data portability)

                      You will not be charged for exercising your rights.
                      We aim to respond within one week.

                      To make a request, please contact us at:
                      Phone: 07983513345
                      Email: info@londonmanandvanremovals.co.uk

                      9. How to Make a Complaint

                      If you are unhappy with how we use your data, please contact us first so we can resolve the issue.

                      You also have the right to complain to the:

                      Information Commissioner’s Office (ICO)
                      Wycliffe House, Water Lane
                      Wilmslow, Cheshire, SK9 5AF
                       0303 123 1113
                       https://www.ico.org.uk

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